Shadow Fight 4: Arena

Refund Policy – Shadow Fight 4: Arena Welcome to the Shadow Fight Arena, where warriors from every realm battle for dominance, honor, and mastery. Whether you're unlocking a legendary fighter, upgrading your gear, or diving into the heat of PvP combat, we know that your experience matters — and that includes how we handle your in-game purchases. This refund policy has been forged to protect both the players and the balance of the game. While all purchases are generally final, we’re committed to fairness and transparency should something go wrong. ⚔️ When Refunds May Be Granted Refunds may be considered under the following specific and verifiable conditions: Non-delivery of Purchased Content: You paid for in-game currency, items, or heroes, but they were not successfully delivered to your account due to a system error, server issue, or app malfunction. Duplicate Transactions: A payment was processed twice in error, resulting in two or more identical purchases unintentionally. Technical Failure During Purchase: A transaction was interrupted, but the funds were withdrawn and no items were delivered. Unauthorized Transactions: Purchases were made without your consent (for example, due to a compromised account or unauthorized device access). This must be reported immediately with evidence. In these rare instances, we will investigate and may offer a refund or restore the purchased content, depending on the platform and situation. ❌ When Refunds Cannot Be Issued Due to the nature of digital content and the real-time progression of gameplay, we cannot offer refunds in the following scenarios: You changed your mind after completing the purchase. You’re unhappy with the outcome of a randomized chest, pack, or summoning result. You misunderstood the offer but the item was delivered as described. The purchased content (heroes, weapons, boosters, gems) was used or consumed. A purchase was made by a friend, child, or family member on a shared device. The request was made long after the purchase date with no valid proof. We encourage all players to review item details and confirm before purchasing. In the arena, precision matters — and that includes your decisions outside the fight. 🛡️ Refund Request Process If you believe your situation qualifies for a refund: Contact our support team via the in-game Help menu or through the official website. Include your Player ID, account username, transaction ID, and a detailed description of the issue. Attach a screenshot or receipt as proof of purchase. If your purchase was made through Google Play, Apple App Store, or another platform, you may need to follow their refund procedures directly. Our support team investigates each case individually and with care. ⏱️ Processing Time Refund requests are typically reviewed within 3 to 5 business days. If approved, the refund will be issued through the original payment method. Any in-game items or currency associated with the transaction will be removed from your account. Note: Repeated refund requests, especially those involving used items or frequent claims, may trigger account review and lead to purchase restrictions or suspension. ⚖️ Final Word from the Arena In Shadow Fight 4: Arena, every battle is a test of skill, timing, and integrity. We uphold those same values behind the scenes. If a mistake was made — and the shadows turned against you — reach out to us. We’ll review your case fairly and do what’s right. Because in the Arena, the fight must be fair — and so must the system that supports it.